2025 July

  • Average Resolution Time

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Average time taken to resolve customer support issues.

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  • Customer Engagement Score

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    AI-based metric evaluating user engagement across channels.

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  • Predictive Sales Forecast Accuracy

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage accuracy of AI-driven sales forecasts.

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  • Automated Lead Qualification Score

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    AI-generated score indicating the likelihood of a lead converting.

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  • AI Chatbot Resolution Rate

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage of customer inquiries resolved without human intervention.

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  • Net Referral Score (NRS)

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Score measuring how likely customers are to refer your brand.

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  • Customer Referral Rate

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage of customers who refer new customers.

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  • Referral Conversion Rate

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage of referral visitors who convert.

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  • Referral Traffic

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Number of website visitors arriving via third-party sources.

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  • Share of Search

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage of total industry searches that include your brand.

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