Metrics > Net Referral Score
Net Referral Score (NRS)
Definition: Score measuring how likely customers are to refer your brand.
Formula: Survey-based scoring from -100 to +100.
Data Source: Customer satisfaction surveys.
Metrics > Net Referral Score
Definition: Score measuring how likely customers are to refer your brand.
Formula: Survey-based scoring from -100 to +100.
Data Source: Customer satisfaction surveys.