Metrics

  • Brand Recall Rate

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage of consumers who remember your brand unaided

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  • Branded Search Volume

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Number of searches for your brand name or branded keywords.

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  • PR Coverage Volume

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Number of articles or media placements about your brand.

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  • Social Media Sentiment Score

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    AI-based sentiment analysis of social mentions.

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  • Share of Voice (SOV)

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage of industry mentions that belong to your brand.

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  • Brand Mentions

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Number of times your brand is mentioned online.

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  • Resolution Rate

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Percentage of customer issues resolved successfully.

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  • Customer Support Response Time

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Average time taken to respond to customer inquiries.

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  • Customer Effort Score (CES)

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Measures customer satisfaction through surveys.

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  • Customer Satisfaction Score (CSAT)

    • July 22, 2025
    • Posted by: admin
    • Category: Metrics
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    Measures customer satisfaction through surveys.

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